Help Center

Quick fixes for the things members ask about most often. Missing yours? Email [email protected] or visit the contact page.

Updated October 2, 2026

01 Finding live rooms

Press Watch live, or open the online list and choose the Live tab. Every card there is a host on air right now. Once inside, a vertical swipe moves you to the neighbouring room.

02 A room asks me for something before I enter

That is a premium room. The panel shows its rule: a gift ticket, following the host, or being a member who has bought coins before. Nothing is charged until you confirm.

03 Starting a match

Press Start match, choose video, voice or text, and wait a moment while Ti.Live finds someone. Skip to move on; follow to keep in touch.

04 My camera or microphone does not work

First confirm the browser has permission: iPhone via Settings › Safari, Android via the padlock in Chrome, computers via the camera symbol in the address bar. Next, close any other program grabbing the webcam, say a meeting app, and refresh.

05 Where are my free matches?

Your account opens with a few bonus matches; after that, the Reward Center panel on the match page keeps unlocking more while Ti.Live stays open. The free page explains the details.

06 Coins did not arrive

Wait a minute and reload. If the balance is still wrong, send your receipt, the time and your nickname to [email protected].

07 Finding someone again

Matches are random, so the matcher cannot reconnect you on purpose. Follow people during or right after a chat; then you can message them and see when they are online or live.

08 Using Ti.Live on a phone

No download is needed. Open tilive.chat in your browser and add it to your home screen; the Ti.Live app page shows how.

09 Lost my guest account

Wiping your browser storage logs the guest pass out for good. To protect follows and coins, connect a login option in settings before that happens.

10 Deleting your account

Email [email protected] with your nickname and the words delete my account. Our privacy policy covers which records go and how quickly.